Terms & Conditions
GENERAL BUSINESS CONDITIONS
The online shop www.stockoffer.nl is operated by the Dutch company:
Stockoffer Automotive Solution
Rhenoy Newparts B.V.
VAT ID NL810104751B01
1. GENERAL PROVISIONS
THE FOLLOWING GENERAL BUSINESS CONDITIONS APPLY TO BUSINESS RELATIONS BETWEEN RHENOY NEWPARTS B.V.. AND THE CUSTOMER, OTHER CONDITIONS OR GENERAL BUSINESS CONDITIONS SHALL NOT APPLY TO THE CUSTOMER, UNLESS OTHERWISE AGREED UPON IN WRITING. ALL OFFERS, REGARDLESS OF WHETHER THEY ARE PRESENTED BY TELEPHONE, E-MAIL OR IN ANOTHER MANNER, WHICH ARE DESIGNATED FOR RHENOY NEWPARTS B.V.., ARE BINDING ONLY AFTER THEIR CONFIRMATION IN A WRITTEN FORM, OR FOR THE DELIVERY FROM THE WAREHOUSE OR FOR ISSUINGAN INVOICE. RHENOY NEWPARTS B.V.. RESERVES THE RIGHT NOT TO FULFILL THE PROMISED OBLIGATION, IF, AFTER THE CONCLUSION OF THE BUSINESS, IT IS SUBSEQUENTLY DETERMINED THAT THE GOODS ARE NOT AVAILABLE EVEN AFTER THE CONCLUSION OF THE REQUIRED AGREEMENT. IN SUCH A CASE, THE CUSTOMER WILL RECEIVE A MESSAGE WITHOUT DELAY WITH A PROPOSAL FOR AN APPROPRIATE, ALTERNATIVE SOLUTION (OTHER APPROPRIATE GOODS WITH SIMILAR PARAMETERS, REFUNDING OF MONEY – DEPENDING ON THE AGREEMENT BETWEEN THE CUSTOMER AND THE SELLER).
THESE STEPS WILL BE CARRIED OUT IMMEDIATELY AFTER THE APPROVAL OF THE CONSUMER. FURTHER CLAIMS OF THE CUSTOMER AGAINST THE COMPANY RHENOY NEWPARTS B.V.. ARE EXCLUDED.
2. ORDERING OF GOODS
The customer can order any goods by pressing the “Add to my cart” button.After pressing the “Add to my cart” button, the goods you want will automatically be added to the shopping cart, that is available at any time to complete the purchase. After selecting the goods, the goods can be ordered by clicking on the “Checkout” button in the top-right corner. If the customer is not logged in, he / she is required to log in by entering his / her login name and password, or register by filling in the personal details and logging in. The personal data required in the online shopping system will only be used for internal purposes. RHENOY NEWPARTS B.V.. guarantees that these data will not be misused for other purposes. At the time of registration, each customer will receive the login information that they will use in the future when shopping to login to the online shopping system. During each additional purchase, you only have to enter your login name and password without the need to re-enter your personal information. When ordering, it is necessary to fill in details such as: method of delivery and method of payment. After you click on the “Checkout” button in your Shopping Cart, your order will be registered in the online shopping system. Customers have the option to pay via IDEAL,Paypal,VISA,Bancontact MisterCash,Maestro,Mastercard , or via Internet banking after accepting the invoice from our company. From the moment of the receipt of payment to our bank account, all rights and obligations under the Civil Code and the Commercial Code are valid for both parties. At that time, a business relationship between the customer and RHENOY NEWPARTS B.V.. arises. All prices of goods for customers from the European Union are final including VAT. Prices for customers outside of the European Union are excluding VAT. Customers who are from the European Union and have a valid VAT number must contact us for purchasing without VAT.
3. TERMS OF PAYMENT
After pressing the “Checkout” button, a window will open and transfer the customer to pay for the product. All products must be paid in advance and will be shipped after receiving payment to our account. The customer has the option of paying for the goods via VISA, Mastercard, Diners Club payment card, Paypal , or directly by transferring to our account (upon receipt of an advance payment invoice where there will be information for the payment of goods via a bank account transfer).
3.1 CANCELING AN ORDER BEFORE IT IS FINISHED
The buyer has the right to cancel the order prior to its completion, i.e. before confirming the payment. You can do this by pressing the CANCEL / EXIT button without any further obligations of the buyer toward the seller.
3.2 ORDER CANCELATION AFTER PAYMENT
The buyer has the right to cancel an order up until 12 hours after payment. The refunded sum may differ by the bank charges associated with accepting / refunding a payment. The buyer has no right to cancel the order once it has been shipped. He/she may apply the right to return the goods within seven days, but in this case he/she is obliged to compensate the seller for any costs incurred in connection with the execution of this order (postal, packing and bank charges). The customer is obliged to inform the seller about the cancelation of the order via e-mail.
– special orders and electronic components cannot be returned!
– special orders linked to a VIN number cannot be canceled or returned
– parts ordered based on VIN numbers, such as keys, control units or mechatronics, cannot be returned after ordering
– the ordering time for these parts is longer than usual
4. DELIVERY OF GOODS
RHENOY NEWPARTS B.V.. undertakes to deliver the ordered goods to the customer at the address specified in the online shop system during registration as the place of delivery. Goods in stock are usually shipped within 48 hours. The delivery varies depending on the country designated by the customer as the delivery address and on the delivery method. The date of the delivery of goods that are not in stock at the time of ordering is individual and depends on the actual availability of supplies with the suppliers of the online shop. The customer can buy goods exclusively in the online shop or via e-mail followed by payment. Transport costs are paid by the buyer. Every consignment includes a tax document. The consignment is always insured up to the value of the goods and the insurance fee is included in the shipping costs. If the customer does not pick up the consignment due to absence or because it did not notify RHENOY NEWPARTS B.V.. in advance, the goods shall be sent to him/her by mutual agreement repeatedly. The cost of the returning of the goods to our company and the repeated sending shall be borne by the customer. The shipping company is responsible for the risk of damage arising from the carriage of goods. It is also responsible for the status of the consignment from its receipt until the final consumer takes possession of it. In his / her own interest, the consumer or his/her authorized representative is obliged to check the status of the consignment upon its takeover and to report any external damage to the shipping container in the acceptance protocol and resolve the situation immediately. Otherwise, it is not possible to claim the right to exchange goods due to mechanical damage caused by the shipping company. The customer is entitled to refuse to accept the goods in the event of apparent mechanical damage, obviously caused by the carriage or if the goods are not complete. By taking possession of the consignment and signing the takeover protocol, responsibility for the status of the consignment is transferred to the customer. Notification of the deadline for the delivery of the consignment is, in principle, not binding. It is only binding if a specific delivery date has been agreed in writing. Compensation for damages caused by RHENOY NEWPARTS B.V.. due to failure or delay are excluded unless there is evidence of intent or negligence. Our company is not responsible for the incorrect delivery address specified.
If transport is provided by the customer, RHENOY NEWPARTS B.V.. is not responsible for any damages incurred.
Customers are required to report a damaged package within 48 hours of taking possession of it – to the shipping company and the seller.
Customers have the right to refuse a consignment if the packaging is damaged.
5. RIGHT TO RETURN GOODS
Within 14 working days from the receipt of the consignment, the customer is entitled to withdraw from the contract without giving any reason under Section 12 of Act Coll. The customer has the right within this deadline to unpack the goods and check the functionality in a specialized way as is customary when buying in a standard brick-and-mortar shop. However, checking the functionality does not mean mounting the goods in a vehicle or starting to use the goods and returning them to the seller after a few days. In the event that the goods meet the above conditions, RHENOY NEWPARTS B.V.. shall return the customer the already paid purchase price less the bank charges related to payment / bank transfer fees to the customer’s account within 15 days at the latest, in accordance with the relevant provisions of the law. RHENOY NEWPARTS B.V.. does not take possession of goods sent as “cash on delivery”. We recommend insuring the goods. The customer has the right to return the goods even if such a claim occurred due to a product defect, repeated reclamation or damage to the product caused by negligence on the part of the seller. The right to return goods is governed by the code of complaints.
The fee for the return of goods is 20% of the purchase price of the goods. The postal fee cannot be refunded.
RHENOY NEWPARTS B.V.. provides a 12-month warranty for all parts offered in our online shop, unless otherwise is stated on the product. Warranty coverage begins on the date of receipt of the goods by the customer. In the event of a claim, it is necessary to proceed as indicated in the complaint point. Goods can only be claimed by a customer after sending a written (email) invitation to our address, together with the necessary documents. The documents required for a claim are: the invoice and confirmation that the assembly of the parts was performed by an authorized person (authorized service). If the defect in the work was caused by mechanical damage by the buyer, the use of the goods under unreasonable conditions, unqualified handling or neglect of the goods, the customer is obliged to pay the costs to provide the Service Intervention. Repair within the warranty period is free of charge. Defects or damage caused by a customer or unauthorized third party caused by unqualified handling or unskilled assembly, disassembly, adjustment, use of inappropriate accessories, or the alteration of original parts are also excluded from the warranty. The warranty claim will also become void if the fault has been caused by mechanical damage to the product, for example, when the product is placed in inappropriate conditions (dusty, damp, chemically aggressive, strong magnetic field, etc.) or if an intervention has demonstrably been performed on the product by a person other than an authorized person. The warranty also excludes defects caused by natural disaster and an improper power supply. Natural wear is also exempt from the warranty. The function as well as the completeness of the goods are always verified by experts before sending them.
In order to recognize a claim of car parts, we will need a certificate of assembly of the car par by an authorized service center.
7 CLAIM FOR COMPENSATION OF DAMAGES
If a customer takes delivery of goods or the subject of the order despite the knowledge of its damage, claims for damages are only applicable to it immediately (by email / telephone) informing the shipping company immediately (at least within 48 hours) of the receipt of the goods. Claims for damages caused by transporting the consignment only apply to the customer if they inspect the consignment and fulfill the notification obligation pursuant to Section 4 paragraph 5 of the General Business Conditions. If, for any reason, there is a defect in the purchased consignment, RHENOY NEWPARTS B.V.. is entitled, at its own discretion, to eliminate the defect or to send replacement goods. The customer can choose whether the defect will be removed, or new goods will be sent. RHENOY NEWPARTS B.V.. is entitled to refuse an alternative means of payment, if it is associated with disproportionate costs that may arise in the event of dispatch. If RHENOY NEWPARTS B.V.. does not perform an alternative fulfillment, or if it takes an inadequate time, or if it makes mistakes in the removal of a defect or in providing an alternative consignment in another way, the customer is entitled to withdraw from the contract or ask for compensation for damage to the purchased goods. All other customer claims – no matter what the legal grounds – are excluded. Claims for compensation are limited to the amount of the price of the delivered goods. RHENOY NEWPARTS B.V.. has the time period of one month (30 days) to refund the money for the goods.
8 PERSONAL DATA PROTECTION
The customer and RHENOY NEWPARTS B.V.. agree that the customer, if he/she is a natural person, is obliged to notify RHENOY NEWPARTS B.V.. of the name and surname, permanent address, including postal code, phone number and e-mail address. The customer and RHENOY NEWPARTS B.V.. agree that the customer, if he/she is a legal entity or an entrepreneur, is obliged to notify RHENOY NEWPARTS B.V.. of the business name, home address, including postal code, company registration number, tax identification number, phone number and e-mail address. The seller declares that all personal data are confidential and will only be used for the purpose of fulfilling the contract with the buyer and will not be otherwise published or provided to a third party, etc. with the exception of the situation relating to the carriage of the ordered goods (notification of the name and delivery address), payment transactions associated with the ordered goods or a satisfaction survey with the services provided. Personal data provided by the buyer to the seller for the purpose of performing an order are collected, processed and stored in accordance with the valid laws of the Netherlands, on the protection of personal data as amended. The buyer gives with his/her consent to the seller, also consent to the collection and processing of personal data needed for the purpose of completing the matter of the concluded purchase contract for the duration of the written statement of disagreement with such processing. The Buyer has the right to access his / her personal data and the right to have it corrected, including other legal rights to this data, after logging in at www.stockoffer.nl
9 PERSONAL OWNERSHIP
Until the full payment of the purchase amount to the seller, the goods remain the property of RHENOY NEWPARTS B.V.. In the case of consumer contracts, RHENOY NEWPARTS B.V.. reserves its ownership until the full purchase price is paid. The customer is not entitled, until the full repayment of the purchase price, to the sale of the goods to a third party or to threaten the ownership of RHENOY NEWPARTS B.V.. in any other way.
10 PLACE OF PERFORMANCE AND LEGAL PROCEEDINGS
The place of performance of the business activities of RHENOY NEWPARTS B.V.. is Waardenburg. All legal or commercial acts are subject to Dutch.
11 FINAL PROVISIONS
If these individual provisions – for whatever reasons – do not come into force, they will not affect other provisions.